Refund policy

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return a product if:

  • The product is damaged or defective
  • You received the wrong product
  • The product does not match the description
  • The product is unused and in original packaging

2. Return Time Period

You can request a return within 7 days after receiving your order.

3. Non-Returnable Items

The following items cannot be returned:

  • Used products
  • Damaged by customer
  • Sale items
  • Personal care items
  • Customized products

4. Return Process

To request a return:

  1. Contact us via WhatsApp / Email with order number
  2. Provide product photos if damaged
  3. Our team will confirm return
  4. Send product back via courier
  5. Refund or exchange will be processed

Most ecommerce policies require order proof and reason for return before approval.

5. Refund Policy

After receiving the returned product:

  • Product will be inspected
  • Refund will be processed within 7 working days
  • Refund will be issued via bank transfer, Easypaisa, JazzCash, or store credit

6. Shipping Charges

  • Delivery charges are non-refundable
  • Return shipping cost is paid by customer unless the product is defective or wrong item delivered

Return shipping responsibility must be clearly stated in policy before purchase.

7. Legal Requirement in Pakistan

According to the Punjab Consumer Protection Act, sellers must clearly display their return and refund policy before the purchase is completed.